Services Offered

Trial Testimony
Usual and Customary Insurance Practices
50 Years of Experience
Senior Vice President, Claims and Operations

Our Services

  • Usual and customary claims handling
  • Insurance Company operational reviews
  • Respond to issues concerning insurance companies and insurance agents
  • Expert trial testimony Federal or State court
  • Having worked in all operation areas of the insurance industry, I am able to testify to the generally observed and accepted industry practices
Paul F. Amoruso


Company procedure

  1. Insurance customs and practices
  2. Company policies
  3. Management involvement
  4. Proper staffing
  5. Coverage denials
  6. Suit handling
  7. Agency and Insurance company relationships

Loss and Expense payment

  1. How cases should be evaluated for settlement
  2. Attorney bills
  3. Timeliness of payments
  4. Philosophy of payments
  5. Staffing and backlogs of payments
  6. Medical payment knowledge
  7. Proper case investigation

Case evaluation

  1. Proper case handling
  2. Case investigation
  3. Reserve policies
  4. Workers Compensation
  5. Liability personal or commercial
  6. Commercial and personal property losses
  7. Authority levels
  8. Industry ethics and norms
  9. Industry excepted standard
  10. Business Interruption


  1. Proper staff training
  2. Training philosophy
  3. Skill level of trainers
  4. Proper investigative techniques